Privacy Policy

Hope Eden – Privacy Policy

What do we do with your information?

Hope Eden Racing uses your personal information for the purposes of communicating with you, administering your membership (if you are a syndicate members), processing sales orders and maintaining our relationship with you. Our communications may include, but are not limited to, updates about our business, our sport, information about any news articles or blogs we publish or are featured in, for the purposes of marketing our business to you, including advertising and selling our products and services.

Hope Eden Racing’s overall position is that we will only contact you when you have provided consent for us to do so.

We will use data provided by you and submitted to us by one of our sales, marketing, customer service or other communications channels.

We will never sell or pass on your data to a third-party for use by those individuals or organisations.

We will provide you with options to opt-out of communications from us and we will provide you with access to the information we hold about you, upon request.

The personal information we collect includes, but may not be limited to:

  1. Your names and surname – used to identify you as an individual
  2. Your date of birth – used to verify your identity for purposes of horse ownership verification and financial transactions
  3. Your residential or business address(es) – used to contact you with membership notices, marketing materials or other relevant communications
  4. Your email address(es) – used to contact you with membership notices, marketing materials or other relevant communications
  5. Your telephone number(s) – used to contact you with membership notices, marketing materials or other relevant communications
  6. Other information relevant to the administration of your membership – the use of any other information will be strictly relevant to the specific administration tasks associated with your membership or sales order.

We require certain pieces of information in order to carry out the activities detailed above. Different activities will require different amounts and types of your personal information, but we make every effort to minimise the data we hold on you so that we are only storing the data we need in order to carry out the activities detailed above.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you communications (email, SMS, postal mail, etc) about our business, new products and other updates. You will be provided with the option to unsubscribe from our emails at the bottom of each email you receive or by contacting us at info@hopeeden.co.uk.

 

Your Consent

How do we get your consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued processing, handling or storage of your information, at anytime, by contacting us at info@hopeeden.co.uk or mailing us at: Hope Eden Limited, Pyke House, Eccles Road, High Peak, SK23 9RT.

 

Disclosure of Your Personal Information

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions. We will not disclose your personal details to any third party for commercial or financial gain.

 

How We Process Your Personal Data

Hope Eden Limited controls and operates the eCommerce functionality of this website. We use Secure Socket Layer (SSL) security technology to keep your data secure and we store all of your data securely. When you order over the phone, your data will be entered into our eCommerce system and the same security standards will apply.

Payment
Our online payments service is provided by WorldPay, a reputable payments provider. When your payment is completed, either on our site or over the phone, WorldPay will securely store your credit or debit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your payment card data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your payment card data and transaction information is deleted.

Hope Eden Limited and WorldPay adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment providers, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in the European Union and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

Cookies

We use a number of cookies on our website to enable the website to function correctly and to monitor how our website is used so that we can make improvements for your benefit. Therefore, disabling cookies may limit the functionality of our website and impact on your experience.

For full information about the cookies we use on our website, please contact info@hopeeden.co.uk.

 

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

Questions and Contact Information

Any questions about this Policy and our privacy practices should be sent by email to info@hopeeden.co.uk or by writing to Hope Eden Racing Limited, Pyke House, Eccles Road, High Peak, SK23 9RT. Alternatively, you can telephone us on 01298 807 440.